Payment & Shipping

PREPAYMENT WITH BANKGIRO, SWISH OR PAYPAL

Prepayments can be done in Sweden through Bankgiro or Swish and internationally through Paypal. Customers that wish to pay through Swish or Swedish Bankgiro should communicate directly with us for further information regarding this. Everything can be arranged and solved through good communication.

Swish number is 1230858746

Bankgiro 100-1940

ACCOUNT HOLDER HENRIK LESTRÉUS AB

IBAN SE35 8000 0821 4992 3585 2457

BIC SWEDSESS

 

PAYMENT WITH VISA OR MASTERCARD

At order checkout customers can choose to pay with VISA or MasterCard through PayPal. Just following the payment process at checkout make these payment methods both secure and comfortable.

 

TERMS OF DELIVERY

All orders will be sent to the delivery address mentioned by the customer at the time of order checkout. The client have the chance during the checkout process to choose untraceable freight when ordering only samples and in case untraceable freight is chosen by the client under these circumstances, the company (Henrik Lestréus AB) declines all responsibility when the specific order leaves the company facilities.

 

DELIVERY TIME

Orders will be shipped provided complete payment is received. Estimated delivery times are indicated below. Even though we shall respect estimated delivery times as far as possible, they also depend on several individual factors uncontrollable by the company. Sweden are shipped withing 3 days, EU within 6 days and the rest of the World within 9 days estimatedly.

 

SHIPPING COSTS

Tracked shipping cost 50 SEK within Sweden and 150 SEK internationally. Notice that customs and duty fees can be requested by each country authorities according to current local laws and regulations. We resign from this responsability. All additional shipping costs caused by the customer will be charged to the customer.

 

CONCERNING DAMAGES DURING FREIGHT

The company Henrik Lestréus AB declines all responsibility concerning all forms of goods damage during freight. Goods damage during freight shall immediately be reported to the freight company delivering the order.

 

RETURNS CAUSE BY THE CLIENT NOT MAKING DELIVERY POSSIBLE

Returns caused by the customer (e.g. by not making delivery possible) are counted as additional shipping costs caused by the customer and will as such be charged the customer.

 

CUSTOMER INITIATED RETURNS AND CHANGES

Customers have three (3) days upon reception of an order, by free will, return and change an article in collaboration with the company. In case this right is claimed, the customer is obliged to make sure the return is made satisfactory to the company, which essentially means that the article and its original package must arrive to the company facilities in its complete original unused condition. Customer initiated returns corresponding to these terms qualifies  for a change of product provided the freight is payed by the customer. However customer initiated returns corresponding to these terms do not qualify for reimbursement. The company declines all responsibility concerning customer initiated return freight. Returns and changes without collaboration with the company will not justify reimbursement.

 

CLAIMS

Claims with respect to any obvious defect of the delivered articles or their non-compliance with the articles ordered or the shipment form’s statement must be submitted in written within three (3) days as from the reception of the order. The client shall have to prove the reality of the observed defect or non-compliance. The client shall grant to the company the possibility to verify the actual existence of these defects and remedy them. The client shall neither attempt to remedy these defects personally nor have any third attempt to remedy them. If the claim is submitted within the aforementioned period of time, the articles that do not comply with the articles ordered or that are affected by an obvious defect shall be, at the client’s choice, either reimbursed or replaced, subject to the availability of similar articles. The refund of the delivered article or the delivery of the new article shall be executed within 30 days as from the receipt of the non-complying or defective articles to the company address.

 

WITHDRAWAL RIGHT

In compliance with the provisions of the consumer code the client may exercise the withdrawal right within 3 clear days as from the reception of the order. In this case, the client does not have to justify his decision. The client does not have to pay any penalty either. A client exercising the withdrawal right shall however bear the costs resulting from the return freight of the order and the related risks thereof. Articles shall then be returned to the company address. Articles must be returned in their packaging of origin. They must furthermore be sufficiently protected. Returned articles will be reimbursed by check or bank card credit within a maximal period of 30 days as from the date of reception. Once the articles have been used, this withdrawal right may no longer be exercised.